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Dentist · Victoria-DowntownPart of 123Dentist

Urban Smiles Victoria

What patients mention most: putting nervous patients at ease (36 reviews) and kind, gentle care (34 reviews).

★ 4.5+ · 500+ Google reviews

In 410 reviews, patients mention mostNervous patients felt at ease 36 · Kind, gentle care 34See the reviewsHide
Nervous patients felt at ease36 reviews · 9%
Kind, gentle care34 reviews · 8%
Explains things clearly7 reviews · 2%
Appointments run on time7 reviews · 2%
Good visits for kids7 reviews · 2%
Friendly, helpful staff59 reviews · 14%

Counted in the 410 Google reviews we read, up to September 2026.

Every theme in the 410 reviews ↓
823 Broughton St, Victoria, BC V8W 1E5, Canada
Is Urban Smiles Victoria your clinic?

Sources: open or closed from Google hours, read 9 Sep 2026; holidays may differ.

Urban Smiles Victoria at a glance

  • 59 of 410 reviews mention friendly, helpful staff
  • No prices on urbansmilesvictoria.com; bills insurance directly
  • 3 dentists listed on their website

How Urban Smiles Victoria compares with other Victoria clinics

6% of its 410 written reviews are one or two stars
Middle Victoria clinic: 5%
A bigger share than 61% of Victoria clinics
Work failed or had to be fixed is its most common complaint: 5 of its 10 unhappy reviews since Oct 2023
Most common in Victoria: work failed or had to be fixed
95% of its written reviews get a reply from the clinic, including 19 of its 24 one- and two-star reviews
Middle Victoria clinic: 40%
Replies more than 84% of Victoria clinics
Intraoral scanner listed on urbansmilesvictoria.com, checked September 2026
Listed by 9.6% of the 157 Victoria clinic websites we checked
iTero scanner listed on urbansmilesvictoria.com, checked September 2026
Listed by 10% of the 157 Victoria clinic websites we checked

Urban Smiles Victoria’s 410 written reviews set against 119 Victoria clinics with 20+, to September 2026; hours against 181 Victoria clinics with posted hours; its website against 157 Victoria clinic websites. How we compare

What Urban Smiles Victoria can help with

Urban Smiles Victoria lists check-ups and cleanings, emergency care, children’s dentistry, sedation or care for anxious patients, implants, braces or Invisalign, teeth whitening, veneers or bonding, dentures, root canals and extractions and wisdom teeth.

Before you call Urban Smiles Victoria

  • Closes by 6 p.m. and isn’t open weekends

Fear and comfort: a calm office (4 reviews)

  • 4 reviews describe a calm, relaxing office (only 13% of Victoria clinics have any)
  • 2 reviews describe having laughing gas
  • 2 reviews mention comfort extras such as blankets or headphones
  • 1 review describes IV sedation
  • 1 review from a patient afraid of needles

Counted in the 410 written Google reviews of Urban Smiles Victoria up to September 2026; each kind of fact was checked on a sample of matching reviews before it was used. How we count

What treatment was like: whitening (3 reviews)

  • 3 reviews describe teeth whitening (only 3% of Victoria clinics have any)
  • 2 reviews say the dentist laid out the options and let them choose

Counted in the 410 written Google reviews of Urban Smiles Victoria up to September 2026; each kind of fact was checked on a sample of matching reviews before it was used. How we count

The team, in patients' words: the front desk (19 reviews)

  • 19 reviews praise the front desk
  • 26 reviews praise a hygienist
  • 54 reviews praise the whole team
  • 6 reviews praise a dental assistant

Counted in the 410 written Google reviews of Urban Smiles Victoria up to September 2026; each kind of fact was checked on a sample of matching reviews before it was used. How we count

Who you’ll see at Urban Smiles Victoria

6 people listed on urbansmilesvictoria.com.

Dr. Brett Livingstone
Dentist · DMD

Named in 44 reviews of Urban Smiles Victoria, 10 of them in the last 12 months

  • Studied at University of British Columbia

Dr. Brett Livingstone’s full bio on their website ↗

Dr. Michaela Walker
Dentist · DMD
  • Studied at University of British Columbia

Dr. Michaela Walker’s full bio on their website ↗

Dr. Dan Goldberg
Dentist · BSc, DMD
  • Studied at University of Pittsburgh

Dr. Dan Goldberg’s full bio on their website ↗

Show the rest of the team (3)
Clinical team
DarrenDental hygienist
VinaCertified dental assistant
MaddyDental assistant

What 410 reviews of Urban Smiles Victoria mention

How the visit felt
Nervous patients felt at ease 36 reviews
Kind, gentle care 34 reviews
Explains things clearly 7 reviews
Getting an appointment
Appointments run on time 7 reviews
Kids, staff and the dental care plan
Friendly, helpful staff 59 reviews
Good visits for kids 7 reviews
Treatments patients mention
Emergency visits 9 reviews
Extractions or wisdom teeth 9 reviews
Braces or aligners 7 reviews

Counted in the 410 written Google reviews we read, up to September 2026. A theme shows once 4 patients mention it; stars and totals are rounded down. How we count · Today’s reviews on Google ↗

What unhappy patients of Urban Smiles Victoria say

All 10 one- and two-star written reviews of Urban Smiles Victoria since October 2023, each sorted by an AI reader: 10 describe a problem with the clinic. How they were sorted

Work failed or had to be fixed5 reviews · 2 in the last 12 months
Dentist was rude or dismissive4 reviews · 1 in the last 12 months
Pushed to have treatment they doubted3 reviews · 3 in the last 12 months
Refused care or a request2 reviews · 1 in the last 12 months
Prices felt too high2 reviews · 1 in the last 12 months

How the clinic replies. It replied to 10 of these 10 reviews: it apologised in 4, invited the patient to get in touch in 6, defended the clinic's side in 4, said the reviewer wasn't a patient (the clinic's position) in 1 and gave a general reply that didn't address the complaint in 2.

Cost and paying at Urban Smiles Victoria

Paying at Urban Smiles Victoria: Bills your insurance directly, charges the provincial fee guide, payment plans and free consultation.

Urban Smiles Victoria posts no prices online; what patients across Canada said they paid gives a rough idea.

Insurance and paying, in patients' words: named insurers (1 review)

  • 1 review names their insurance company
  • 1 review mentions Sun Life

Counted in the 410 written Google reviews of Urban Smiles Victoria up to September 2026; each kind of fact was checked on a sample of matching reviews before it was used. How we count

Getting an appointment and getting there: walk-ins (1 review)

  • 1 review describes being seen without an appointment

Counted in the 410 written Google reviews of Urban Smiles Victoria up to September 2026; each kind of fact was checked on a sample of matching reviews before it was used. How we count

What Urban Smiles Victoria offers for each need

Been to Urban Smiles Victoria?

Write a review

Equipment, comfort & access at Urban Smiles Victoria

Technology: Intraoral scanner, iTero scanner and suresmile.

Comfort: Sedation available.

Access: Parking info on their website.

Clinics near Urban Smiles Victoria that also offer emergency care

Teeth and Company by Dr Sajan
Victoria-Downtown · 0.3 km · Check-ups and cleanings and Emergencies
Broad Street Dental Centre
Victoria-Downtown · 0.4 km · Check-ups and cleanings and Emergencies
Dr. G. Sunny Tatra
Victoria-Downtown · 0.4 km · Check-ups and cleanings and Emergencies

Ready to call Urban Smiles Victoria?

Ask Urban Smiles Victoria who you’ll see, the total cost and their first opening.

Is Urban Smiles Victoria your clinic? Update your details · Spot a mistake? Tell us · Write a review

Call Urban Smiles Victoria

(250) 381-9876
EveningsCloses by 6 p.m.
SaturdayClosed
InsuranceDirect billing
Dentists3
Group123Dentist

Open 5 days a week

Monday8 a.m.–5 p.m.
Tuesday8 a.m.–4 p.m.
Wednesday8 a.m.–6 p.m.
Thursday8 a.m.–5 p.m.
Friday8 a.m.–4 p.m.
SaturdayClosed
SundayClosed

Getting to Urban Smiles Victoria

823 Broughton St, Victoria, BC V8W 1E5, Canada. Wheelchair-accessible entrance

In Victoria-Downtown, Victoria

Parking directions are on urbansmilesvictoria.com

How this page was made

Made from the 410 written Google reviews we read, up to September 2026 and urbansmilesvictoria.com, checked September 2026. Its Google profile is managed by the clinic.

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