Dentist Signal
Dentist · Lansing

Empress Dentistry, North York

What patients mention most: kind, gentle care (10 reviews) and putting nervous patients at ease (5 reviews).

★ 4.5+ · 100+ Google reviews

In 123 reviews, patients mention mostKind, gentle care 10 · Nervous patients felt at ease 5See the reviewsHide
Kind, gentle care10 reviews · 8%
Nervous patients felt at ease5 reviews · 4%
Friendly, helpful staff11 reviews · 9%

Counted in the 123 Google reviews we read, up to September 2026.

Every theme in the 123 reviews ↓
5095 Yonge St 2nd Floor, Unit B4, North York, ON M2N 6Z4
Is Empress Dentistry your clinic?

Sources: open or closed from Google hours, read 9 Sep 2026; holidays may differ.

Empress Dentistry at a glance

  • 11 of 123 reviews mention friendly, helpful staff
  • No prices on empressdentistry.ca; bills insurance directly and says it accepts the dental care plan (empressdentistry.ca, read 12 Sep 2026)
  • 6 dentists listed on their website
  • Open evenings

How Empress Dentistry compares with other North York clinics

6% of its 123 written reviews are one or two stars
Middle North York clinic: 4%
A bigger share than 65% of North York clinics
Rude or unhelpful front desk is its most common complaint: 3 of its 7 unhappy reviews since Oct 2023
Most common in North York: rude or unhelpful front desk
76% of its written reviews get a reply from the clinic, including 7 of its 7 one- and two-star reviews
Middle North York clinic: 50%
Replies more than 67% of North York clinics
CEREC same-day crowns listed on empressdentistry.ca, checked September 2026
Listed by 7.0% of the 387 North York clinic websites we checked
Charges the provincial fee guide listed on empressdentistry.ca, checked September 2026
Listed by 9.6% of the 387 North York clinic websites we checked

Empress Dentistry’s 123 written reviews set against 323 North York clinics with 20+, to September 2026; hours against 537 North York clinics with posted hours; its website against 387 North York clinic websites. How we compare

What Empress Dentistry can help with

Empress Dentistry lists check-ups and cleanings, emergency care and sedation or care for anxious patients and says it accepts the dental care plan (empressdentistry.ca, read 12 Sep 2026).

The team, in patients' words: the hygienists (8 reviews)

  • 8 reviews praise a hygienist (3 times the North York rate)
  • 16 reviews praise the whole team
  • 3 reviews praise the front desk

Counted in the 123 written Google reviews of Empress Dentistry up to September 2026; each kind of fact was checked on a sample of matching reviews before it was used. How we count

Who you’ll see at Empress Dentistry

9 people listed on empressdentistry.ca.

Dr. Jaime Guerrero
Dentist · DDS
  • Studied at University of Cartagena, School of Dentistry, 1993
  • Training: Oral and Maxillofacial Surgery Residency; one-year clinical rotation in Maxillofacial Tumor and Reconstructive Surgery; Master’s of Health Sciences (MHSc) degree in Bioethics

Dr. Jaime Guerrero’s full bio on their website ↗

Dr. Nancy Kamal Abo’harb
Dentist
ArabicSpanish
  • Studied at University of Carabobo, 2015
  • Speaks Arabic and Spanish

Dr. Nancy Kamal Abo’harb’s full bio on their website ↗

Dr. Marcela Ortega
Dentists

Named in 9 reviews of Empress Dentistry, 1 of them in the last 12 months

  • Studied at Pontificia Javeriana University, 1990
  • Training: year-long multi-disciplinary residency at Montreal University
  • Speaks French and Spanish

Dr. Marcela Ortega’s full bio on their website ↗

Dr. Elena Voorand
Dentist
  • Studied at Schulich School of Medicine and Dentistry
  • Training: Master’s degree at McGill University

Dr. Elena Voorand’s full bio on their website ↗

Show 2 more dentists
Dr. Sébastien Roberge
Dentist
FrenchSpanish
  • Studied at University of Western Ontario, Schulich School of Medicine and Dentistry
  • Speaks Spanish and French

Dr. Sébastien Roberge’s full bio on their website ↗

Dr. Qi Shen
Dentist
  • Studied at University of Melbourne, 2017
  • Speaks Mandarin

Dr. Qi Shen’s full bio on their website ↗

Show the rest of the team (3)
Clinical team
CLAUDIA MARRUGODental hygienist
CATHERINE QUINONESDental hygienist
ADRIANA BALLESTEROSDental hygienist

What 123 reviews of Empress Dentistry mention

How the visit felt
Kind, gentle care 10 reviews
Nervous patients felt at ease 5 reviews
Kids, staff and the dental care plan
Friendly, helpful staff 11 reviews
Treatments patients mention
Emergency visits 3 reviews
Root canals 3 reviews

Counted in the 123 written Google reviews we read, up to September 2026. A theme shows once 3 patients mention it; stars and totals are rounded down. How we count · Today’s reviews on Google ↗

What unhappy patients of Empress Dentistry say

All 7 one- and two-star written reviews of Empress Dentistry since October 2023, each sorted by an AI reader: 7 describe a problem with the clinic. How they were sorted

Rude or unhelpful front desk3 reviews · 1 in the last 12 months
Work failed or had to be fixed3 reviews · 1 in the last 12 months
Insurance or plan billing problems2 reviews · 1 in the last 12 months

How the clinic replies. It replied to 7 of these 7 reviews: it apologised in 7, invited the patient to get in touch in 3, offered a fix (a refund or redo, for example) in 1, defended the clinic's side in 4 and said the reviewer wasn't a patient (the clinic's position) in 1.

Cost and paying at Empress Dentistry

Paying at Empress Dentistry: Bills your insurance directly, charges the provincial fee guide, payment plans and says it accepts the Canadian Dental Care Plan (empressdentistry.ca, read 12 Sep 2026).

Insurance and plans
Canadian Dental Care Plan

Empress Dentistry posts no prices online; what patients across Canada said they paid gives a rough idea.

What Empress Dentistry offers for each need

Been to Empress Dentistry?

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Equipment, comfort & access at Empress Dentistry

Technology: CEREC same-day crowns, digital X-rays and milling.

Comfort: Sedation available.

Clinics near Empress Dentistry that also offer emergency care

Empress Walk Dental
Willowdale East · 0.1 km · Check-ups and cleanings and Emergencies
North York Smile Center
Lansing · 0.1 km · Check-ups and cleanings and Emergencies
Mint 32 Dentistry
Lansing · 0.2 km · Check-ups and cleanings and Emergencies

Ready to call Empress Dentistry?

Ask Empress Dentistry who you’ll see, the total cost and their first opening.

Is Empress Dentistry your clinic? Update your details · Spot a mistake? Tell us · Write a review

Call Empress Dentistry

(416) 224-1404
EveningsUntil 7 p.m. on Mon, Tue, Wed, Thu and Fri
SaturdayClosed
Dental care planSays it accepts CDCP: empressdentistry.ca, read 12 Sep 2026
InsuranceDirect billing
Dentists6

Open 5 days a week

Monday9 a.m.–7 p.m.
Tuesday9 a.m.–7 p.m.
Wednesday9 a.m.–7 p.m.
Thursday9 a.m.–7 p.m.
Friday9 a.m.–7 p.m.
SaturdayClosed
SundayClosed

Getting to Empress Dentistry

5095 Yonge St 2nd Floor, Unit B4, North York, ON M2N 6Z4. Wheelchair-accessible entrance

In Lansing, North York

How this page was made

Made from the 123 written Google reviews we read, up to September 2026 and empressdentistry.ca, checked September 2026. Its Google profile is managed by the clinic and established 2004.

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